Payment Policy
- Full payment for the initial consultation is required on the day of the consultation.
- Payment must be made in advance to secure bookings of therapy sessions. For the avoidance of doubt, fees must be received in full before the commencement of therapy to secure a place.
- We accept Cash, Internet Banking or Cheque payable to: The Speech Practice Pte Ltd
- Scheduled therapy sessions would not be forfeited if a minimum of three (3) days advanced notice is given to The Speech Practice either by phone, SMS or email to cancel or reschedule Otherwise, the session would be forfeited and full payment would be charged to the client’s account.
- Scheduled therapy sessions would not be forfeited if cancellation or rescheduling is due to medical reasons (eg. Medically unfit), supported with a certified medical certificate (MC).
- Scheduled therapy time is specifically set aside for you and not made available for other clients. In holding the timeslot for you, it often means that we would have to turn down new requests for the time slot, thus late cancellations or rescheduling requests would result in forfeiture of the scheduled session.
- A replacement session will be scheduled if the cancellation notice is received at least 3 days prior to the scheduled therapy session as indicated in point 4.
- Any cancellations made by The Speech Practice will be refunded with make-up sessions only.
If you go on holiday for more than two weeks, we may not be able to hold your regularly scheduled appointment time. You may have to re-arrange a suitable time slot.
As our valued clients, we endeavor to give you priority for your weekly timeslots. However, kindly note that we have an online booking system and from time to time we host international clients for intensive block sessions. Hence there may be instances where your regular slot may not be available. Slots are not guaranteed until it is confirmed through payment.
😊Thank you 😊
Financial Options
The Speech Practice is an approved healthcare institution under the Baby Bonus Scheme. You can use funds in the Child Development Account (CDA) to pay for your child’s treatment.
Further information regarding Baby Bonus can be obtained from:
Website: https://www.babybonus.msf.gov.sg
Tel: 1800 253 7707